An accessible journey is prepared by checking the station, the vehicle and the connections at the same time. A station announced as accessible does not guarantee that all tracks or all trains offer exactly the same access.
Check each stage of the journey
Check the accessibility of the departure station, the arrival station and each connection. Look at the time available, access to the platforms, the type of vehicle and whether there is a level entrance or boarding assistance.
Book assistance
The Contact Center Handicap organises free help with boarding and alighting on Swiss public transport. The SBB recommends booking at least one hour before the service in Switzerland; certain situations, shuttle services and international routes require more time. Book as early as possible.
On the day of travel
- Arrive at the indicated meeting point with sufficient time to spare.
- Keep the journey number and connection details accessible.
- Watch for track changes.
- In the event of a disruption, ask for a suitable solution rather than following an inaccessible diversion.
Visual, hearing or invisible disability
Accessibility does not only concern wheelchairs. Audio and visual information, orientation in the station and human assistance can also be essential. SBB Inclusive and the official assistance services complement the timetable information.
Frequently asked questions
Is assistance free of charge?
The help organised by the Contact Center Handicap is stated to be free for the people concerned.
How far in advance should you book?
At least one hour is generally required in Switzerland; certain situations require two hours or more, and international travel requires more advance planning.
Does an accessible station guarantee all connections?
No. Check the track, the vehicle and each change on the chosen journey.
Sources: SBB — travelling without barriers · Contact Center Handicap.
The essentials at a glance
Free assistance, but must be requested in advance
Station assistance — boarding and alighting the train, accompaniment, luggage help — is free of charge. It must be requested in advance: a minimum notice period applies and varies depending on the company and the station.
What is indicated for each station
Platform height, availability of lifts and ramps, accessible toilets, induction loop, reserved seats. This information varies greatly from one station to another, including on the same line.
Preparing an accessible journey
- Choose connections where both platforms are accessible.
- Allow more time than the theoretical connection time.
- Check the status of lifts on the day of travel: a breakdown changes the entire route.
In case of a problem
If the requested assistance was not provided, a complaint can be made to the transport company, with the assistance booking number and the journey details.